Assistant Branch Manager I
Kearneysville, WV Kearneysville, WV Full-time Full-time $32,000 - $50,000 a year $32,000 - $50,000 a year BCT - Bank of Charles Town is looking for a candidate to join our amazing team in the role of Assistant Branch Manager/Universal Banker Supervisor.
This position oversees Universal Bankers within the branch to ensure smooth and orderly operation of the teller line and Universal Banker functions.
Position requires a greater knowledge of customer service and branch procedures and is responsible for delivery of superior quality service and adherence to regulations and audit guidelines.
The position also includes but not limited to:
- Ability to meet the public well and to deal effectively with their questions/concerns - Provide professional customer service to include performing accurate transactions - Assists staff with complex transactions/customer issues ensuring timely and professional resolution - Ensures all operating procedures are followed as outlined in SOPs - Refers customers to other Bank personnel as needed - Oversees day to day transactions of Universal Bankers in a high quality manner so as to provide superior customer service with minimal service problems - Ensures staff is supportive of sales efforts and that referrals to Bank personnel are seen as part of quality customer service - Oversees all employees for who responsible; conducts performance appraisals.
- Assigns duties and work schedules to staff to ensure efficient functioning of dept - Trains employees in customer service and banking procedures - Approves checks for payment - Addresses customer complaints - Ensures each staff member completes work in a neat and orderly manner - Ensures each Universal Banker balances daily.
Provides assistance to locate any differences.
Ensures that all differences are properly initialed and, if required, reported to an auditor immediately.
- Ensures appropriate supply of money for financial institution's needs based on legal requirements and business demand.
- Monitors and reviews financial institution's security procedures and control access to vault - Issues written and oral instructions - Studies and standardizes procedures to improve efficiency of subordinates - Maintain harmony among workers - Prepares composite reports from individual reports of subordinates - Contacts customers and business, community and civic organizations to promote goodwill and generate new business - Participates with Branch Manager in the allocation and achievement of sales goals - Ensures compliance with all new account and safe deposit box operations - Keeps inventory of Bank's supplies and forms, and orders from designated vendors when necessary - Informs Branch Manager of any repairs or maintenance of office equipment as necessary BCT offers an attractive benefits package to include:
- Health, Vision and Dental Insurance - PTO (Paid Time Off) - Paid Holidays - Life Insurance - 401K Retirement Plan - Long and Short Term Disability - Mentor Program - Employee Stock Program - Tuition Reimbursement Program BCT has been named as one of the 2019, 2020 and 2021 BEST BANKS TO WORK FOR by the American Bankers Association BCT is an Equal Opportunity/Affirmative Action Employer BCT Supports A Diverse Workforce Job Type:
Full-time Pay:
$32,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Weekend availability Education:
Associate (Preferred)
Experience:
banking/supervisory:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position oversees Universal Bankers within the branch to ensure smooth and orderly operation of the teller line and Universal Banker functions.
Position requires a greater knowledge of customer service and branch procedures and is responsible for delivery of superior quality service and adherence to regulations and audit guidelines.
The position also includes but not limited to:
- Ability to meet the public well and to deal effectively with their questions/concerns - Provide professional customer service to include performing accurate transactions - Assists staff with complex transactions/customer issues ensuring timely and professional resolution - Ensures all operating procedures are followed as outlined in SOPs - Refers customers to other Bank personnel as needed - Oversees day to day transactions of Universal Bankers in a high quality manner so as to provide superior customer service with minimal service problems - Ensures staff is supportive of sales efforts and that referrals to Bank personnel are seen as part of quality customer service - Oversees all employees for who responsible; conducts performance appraisals.
- Assigns duties and work schedules to staff to ensure efficient functioning of dept - Trains employees in customer service and banking procedures - Approves checks for payment - Addresses customer complaints - Ensures each staff member completes work in a neat and orderly manner - Ensures each Universal Banker balances daily.
Provides assistance to locate any differences.
Ensures that all differences are properly initialed and, if required, reported to an auditor immediately.
- Ensures appropriate supply of money for financial institution's needs based on legal requirements and business demand.
- Monitors and reviews financial institution's security procedures and control access to vault - Issues written and oral instructions - Studies and standardizes procedures to improve efficiency of subordinates - Maintain harmony among workers - Prepares composite reports from individual reports of subordinates - Contacts customers and business, community and civic organizations to promote goodwill and generate new business - Participates with Branch Manager in the allocation and achievement of sales goals - Ensures compliance with all new account and safe deposit box operations - Keeps inventory of Bank's supplies and forms, and orders from designated vendors when necessary - Informs Branch Manager of any repairs or maintenance of office equipment as necessary BCT offers an attractive benefits package to include:
- Health, Vision and Dental Insurance - PTO (Paid Time Off) - Paid Holidays - Life Insurance - 401K Retirement Plan - Long and Short Term Disability - Mentor Program - Employee Stock Program - Tuition Reimbursement Program BCT has been named as one of the 2019, 2020 and 2021 BEST BANKS TO WORK FOR by the American Bankers Association BCT is an Equal Opportunity/Affirmative Action Employer BCT Supports A Diverse Workforce Job Type:
Full-time Pay:
$32,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Weekend availability Education:
Associate (Preferred)
Experience:
banking/supervisory:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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