Help Desk
3.
8 Kearneysville, WV Kearneysville, WV Full-time Full-time $25 - $28 an hour $25 - $28 an hour 9 days ago 9 days ago 9 days ago Duties include:
Respond to requests for technical assistance via phone, chat, or email.
Diagnose and resolve technical issues remotely.
Log all customer interactions into ticketing system.
Receiving Tier 1escalations.
Escalate to internal Tier 3.
Follow incidents through to resolution.
Provide regular updates to customer on their support requests.
Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.
Good verbal and written communication skills a must.
Required Skills:
Secret Clearance Security
Certification 2 years experience in IT Field Job Type:
Full-time Pay:
$25.
00 - $28.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year 2 years Schedule:
Monday to Friday Ability to commute/relocate:
Kearneysville, WV 25430:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help Desk/Customer Support:
2 years (Required) ticketing:
1 year (Required) Escalation:
1 year (Required) License/Certification:
CompTIA Security
(Required) Security clearance:
Secret (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Kearneysville, WV Kearneysville, WV Full-time Full-time $25 - $28 an hour $25 - $28 an hour 9 days ago 9 days ago 9 days ago Duties include:
Respond to requests for technical assistance via phone, chat, or email.
Diagnose and resolve technical issues remotely.
Log all customer interactions into ticketing system.
Receiving Tier 1escalations.
Escalate to internal Tier 3.
Follow incidents through to resolution.
Provide regular updates to customer on their support requests.
Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.
Good verbal and written communication skills a must.
Required Skills:
Secret Clearance Security
Certification 2 years experience in IT Field Job Type:
Full-time Pay:
$25.
00 - $28.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year 2 years Schedule:
Monday to Friday Ability to commute/relocate:
Kearneysville, WV 25430:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help Desk/Customer Support:
2 years (Required) ticketing:
1 year (Required) Escalation:
1 year (Required) License/Certification:
CompTIA Security
(Required) Security clearance:
Secret (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
