Account Specialist
DALB Inc DALB Inc Kearneysville, WV Kearneysville, WV Full-time Full-time Estimated:
$44.
3K - $56.
1K a year Estimated:
$44.
3K - $56.
1K a year 1 day ago 1 day ago 1 day ago Position:
Account Specialist Summary/Objective:
The Account Specialists primary responsibility is to receive and process customer orders with the utmost accuracy and efficiency while ensuring the highest level of customer satisfaction.
Essential Functions Exhibits a commitment to excellence and to superior customer service Provide product information, availability, pricing, lead times and post sales assistance to selected accounts.
Accurately process orders received from customer phone calls, web import, EDI, email, fax and hand written forms.
Ensure timely communications with the customer until an issue is resolved via phone and email.
Accept and process customer orders accurately in an ERP environment.
Assists with customer returns, exchanges, credits and rebilling.
Process Bill of Ladings, Customs Papers, and Certificates of Conformance as needed.
Scheduling of products for production as needed following appropriate protocols.
Ensures Customer profile information is accurate and any account notes are documented.
Supports Team, Sales and Management by collecting and analyzing information and preparing reports.
Checks held orders and Next Day Air shipments daily and communicates status to appropriate team member.
Coordination and communication of materials to be shipped with Shipping Department and Sales.
Support Customer Account Services Staff and Sales by tracking orders as needed.
Provides website authorization to customers with approval from Brand Manager Core Competency Requirements Knowledge and expertise in:
Superior customer service and interpersonal skills Excellent oral and written communication skills Strong work ethic Quality focused Positive attitude Detail oriented Ability to work under pressure Organizational and Time Management skills Required Skills Strong phone contract handling skills and active listening Ability to address and resolve conflict with employees and customers Ability to multitask Computer skills necessary (All Microsoft Office programs) and ERP experience Required Education and Experience High school diploma B2B:
2
years customer service experience in a high volume, high SKU business CRM:
1 year (Preferred) ERP:
1 year (Preferred) Supervisory Responsibility Not applicable Work Environment This job operates in a professional office environment.
This role routinely uses standard office equipment.
Training Company orientation Departmental orientation Communication protocol Product education General safety ISO 9001 CPR Travel Travel as appropriate.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
Monday to Friday Travel requirement:
No travel Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$44.
3K - $56.
1K a year Estimated:
$44.
3K - $56.
1K a year 1 day ago 1 day ago 1 day ago Position:
Account Specialist Summary/Objective:
The Account Specialists primary responsibility is to receive and process customer orders with the utmost accuracy and efficiency while ensuring the highest level of customer satisfaction.
Essential Functions Exhibits a commitment to excellence and to superior customer service Provide product information, availability, pricing, lead times and post sales assistance to selected accounts.
Accurately process orders received from customer phone calls, web import, EDI, email, fax and hand written forms.
Ensure timely communications with the customer until an issue is resolved via phone and email.
Accept and process customer orders accurately in an ERP environment.
Assists with customer returns, exchanges, credits and rebilling.
Process Bill of Ladings, Customs Papers, and Certificates of Conformance as needed.
Scheduling of products for production as needed following appropriate protocols.
Ensures Customer profile information is accurate and any account notes are documented.
Supports Team, Sales and Management by collecting and analyzing information and preparing reports.
Checks held orders and Next Day Air shipments daily and communicates status to appropriate team member.
Coordination and communication of materials to be shipped with Shipping Department and Sales.
Support Customer Account Services Staff and Sales by tracking orders as needed.
Provides website authorization to customers with approval from Brand Manager Core Competency Requirements Knowledge and expertise in:
Superior customer service and interpersonal skills Excellent oral and written communication skills Strong work ethic Quality focused Positive attitude Detail oriented Ability to work under pressure Organizational and Time Management skills Required Skills Strong phone contract handling skills and active listening Ability to address and resolve conflict with employees and customers Ability to multitask Computer skills necessary (All Microsoft Office programs) and ERP experience Required Education and Experience High school diploma B2B:
2
years customer service experience in a high volume, high SKU business CRM:
1 year (Preferred) ERP:
1 year (Preferred) Supervisory Responsibility Not applicable Work Environment This job operates in a professional office environment.
This role routinely uses standard office equipment.
Training Company orientation Departmental orientation Communication protocol Product education General safety ISO 9001 CPR Travel Travel as appropriate.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
Monday to Friday Travel requirement:
No travel Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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