Customer Service Representative
Floor Mechanics Inc Floor Mechanics Inc Kearneysville, WV Kearneysville, WV Full-time Full-time From $50,000 a year From $50,000 a year 20 hours ago 20 hours ago 20 hours ago About us Since 2005 FloorMechanics.
com has been a rapidly growing, nationwide, multi-million-dollar internet distribution company.
We have offices and distribution centers in WV, NE, and NV delivering products in 1-2 days to customers across the US and internationally every day.
Position Description We have an immediate opening for a Customer Service representative to join our team! Surround yourself with positive people and a great culture.
Plus, you'll get the excitement and variety of a startup with the stability of an established business.
You get hands-on experience, and you'll learn more about business than you would in most business schools.
You will gain professional skills, education about business, and have occasional travel opportunities.
This position has great potential for future personal and financial growth as our company grows.
We have 5 people currently answering calls in addition to other responsibilities.
This position is expanding our team due to business growth.
You will be responsible for helping customers place phone orders, providing information on existing orders, and answering product questions.
Additionally, you start each day assisting our operations team as needed with checking in and stocking product deliveries.
It's a great opportunity to learn our business and balance the day between being physically active with operations in the warehouse and handling customer service at your desk.
Responsibilities:
Enter inbound phone orders and answer product questions ( 10-15 calls per day - training provided) Provide customers with information about shipment status and tracking information Assist Operations with scanning in pallets of products and putting products on shelves Contact customers regarding back orders and shipments split between warehouses Place purchase orders for products with manufacturers Maintaining product descriptions on the website ( training provided) Back-up assistance shipping packages if colleagues are out of the office Help us maintain a clean, organized work environment
Qualifications:
We highly value team members with a positive attitude.
One of the most important qualifications for this position is reliability.
Showing up on time every day is very important.
Previous experience in customer service, sales, operations or office admin Phone skills to build confidence and rapport with client callers Strong technical skills.
Experience with Excel/Google Sheets and other online tools are important.
Willingness to travel 1-2 weeks per year for training and/or to cover office duties at other locations.
Scheduled trips last a maximum of 1 week.
Ability to prioritize and multitask Habit of always completing tasks Positive and professional demeanor Excellent written and verbal communication skills Must be able to lift 50 lbs.
Benefits:
401k ( 100% match on first 3%; 50% match on next 2%; eligible after one year with company) 2 weeks paid vacation after 6 months All FedEx Ground holidays are paid time off ; day paid time on Black Friday, Christmas Eve, and New Years Eve.
Company-paid training courses.
Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Paid time off Experience level:
No experience needed Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
We are currently following all state and national COVID precautions and recommendations.
Application Question(s):
Are you willing to travel 5-10 days per year? Do you have any experience with customer service? If so please describe the top 3 skills you will bring to our ecommerce company.
Education:
Associate (Preferred) Work Location:
In person We have an immediate opening for a Customer Service representative to join our team!.
Estimated Salary: $20 to $28 per hour based on qualifications.
com has been a rapidly growing, nationwide, multi-million-dollar internet distribution company.
We have offices and distribution centers in WV, NE, and NV delivering products in 1-2 days to customers across the US and internationally every day.
Position Description We have an immediate opening for a Customer Service representative to join our team! Surround yourself with positive people and a great culture.
Plus, you'll get the excitement and variety of a startup with the stability of an established business.
You get hands-on experience, and you'll learn more about business than you would in most business schools.
You will gain professional skills, education about business, and have occasional travel opportunities.
This position has great potential for future personal and financial growth as our company grows.
We have 5 people currently answering calls in addition to other responsibilities.
This position is expanding our team due to business growth.
You will be responsible for helping customers place phone orders, providing information on existing orders, and answering product questions.
Additionally, you start each day assisting our operations team as needed with checking in and stocking product deliveries.
It's a great opportunity to learn our business and balance the day between being physically active with operations in the warehouse and handling customer service at your desk.
Responsibilities:
Enter inbound phone orders and answer product questions ( 10-15 calls per day - training provided) Provide customers with information about shipment status and tracking information Assist Operations with scanning in pallets of products and putting products on shelves Contact customers regarding back orders and shipments split between warehouses Place purchase orders for products with manufacturers Maintaining product descriptions on the website ( training provided) Back-up assistance shipping packages if colleagues are out of the office Help us maintain a clean, organized work environment
Qualifications:
We highly value team members with a positive attitude.
One of the most important qualifications for this position is reliability.
Showing up on time every day is very important.
Previous experience in customer service, sales, operations or office admin Phone skills to build confidence and rapport with client callers Strong technical skills.
Experience with Excel/Google Sheets and other online tools are important.
Willingness to travel 1-2 weeks per year for training and/or to cover office duties at other locations.
Scheduled trips last a maximum of 1 week.
Ability to prioritize and multitask Habit of always completing tasks Positive and professional demeanor Excellent written and verbal communication skills Must be able to lift 50 lbs.
Benefits:
401k ( 100% match on first 3%; 50% match on next 2%; eligible after one year with company) 2 weeks paid vacation after 6 months All FedEx Ground holidays are paid time off ; day paid time on Black Friday, Christmas Eve, and New Years Eve.
Company-paid training courses.
Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Paid time off Experience level:
No experience needed Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
We are currently following all state and national COVID precautions and recommendations.
Application Question(s):
Are you willing to travel 5-10 days per year? Do you have any experience with customer service? If so please describe the top 3 skills you will bring to our ecommerce company.
Education:
Associate (Preferred) Work Location:
In person We have an immediate opening for a Customer Service representative to join our team!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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